At The Merch Vault, your privacy is of the utmost importance to us. We are committed to protecting the personal information you share with us while providing you with a seamless and enjoyable shopping experience. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website: https://the-merch-vault.com (the “Website”), make a purchase, or interact with our services.
By using the Website, creating an account, or making a purchase, you agree to the collection and use of information in accordance with this Privacy Policy. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
- INFORMATION WE COLLECT
When you interact with The Merch Vault, we may collect the following types of personal data:
1.1 Personal Identification Information
- Name: First and last name
- Email address: For order confirmations, updates, and communication
- Phone number: In case we need to reach you regarding your order
- Shipping address: For delivering your products
- Billing address: For payment processing and verification
1.2 Payment Information
We do not store sensitive payment information (such as credit card numbers) on our servers. Instead, all payment transactions are processed securely through third-party payment providers, such as PayPal, Stripe, or other credit card processors. These providers comply with the highest industry standards to ensure the security of your financial data.
1.3 Product and Order Information
- Order history: Details of the products you have purchased
- Product preferences: Any product customisation details you provide (e.g., size, design preferences)
1.4 Device and Usage Information
When you visit the Website, we may collect technical information automatically through cookies and similar technologies:
- IP address: The address of the device used to access the Website
- Browser type: The type of web browser you use to visit the site
- Device type: Information about the device or operating system used to access our site
- Pages visited: The specific pages you visit on the Website, including the date and time of your visit
- Cookies: Small files stored on your device that help us improve user experience and track your usage patterns
- HOW WE USE YOUR INFORMATION
We use the information we collect in a variety of ways, including but not limited to:
2.1 To Process Your Orders
Your personal and payment information is used to process and fullfill your orders, including verifying payment, shipping, and customer service.
2.2 To Communicate With You
We may use your contact information to send order confirmations, updates, tracking information, and promotional offers (if you have opted into receiving them). We may also contact you regarding any issues with your orders or account.
2.3 To Improve Our Website and Services
We use usage data and analytics to enhance and personalise your experience on the Website. This helps us to improve website functionality, troubleshoot problems, and better understand customer preferences and trends.
2.4 To Provide Customer Support
Your contact information and order details are used to respond to customer inquiries, assist with any product issues, and process returns or exchanges.
2.5 For Marketing Purposes
With your consent, we may send you newsletters, promotional offers, and special updates related to our products, new designs, or other services. You can opt out of these communications at any time by following the “unsubscribe” link at the bottom of marketing emails or by contacting us directly.
2.6 Legal Compliance
We may use or disclose your personal information when required to do so by law or when we believe that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our customers.
- HOW WE PROTECT YOUR INFORMATION
3.1 Data Security
We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or alteration. We use industry-standard encryption methods to secure your payment details and store sensitive information securely.
3.2 Payment Processing
We work with trusted third-party payment processors (e.g., PayPal, Stripe) who handle payment transactions securely. These providers use encryption protocols (such as SSL) to ensure the safety of your payment information during transmission.
3.3 Data Retention
We will only retain your personal information for as long as necessary to fullfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymise your personal information.
3.4 Limitations of Security
While we implement security measures to protect your personal data, please note that no method of data transmission over the internet or electronic storage is 100% secure. As such, we cannot guarantee the absolute security of your data.
- COOKIES AND TRACKING TECHNOLOGIES
4.1 What Are Cookies?
Cookies are small data files stored on your device when you visit our Website. They help us remember your preferences, improve your experience, and track activity on our site.
4.2 How We Use Cookies
We use cookies for the following purposes:
- Essential cookies: To enable basic site functionality, such as remembering items in your cart or preferences during your session.
- Analytical cookies: To analyse user behaviour, track site traffic, and improve our website’s performance.
- Advertising cookies: To personalise advertisements and measure their effectiveness.
4.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block cookies or notify you when a cookie is being sent. However, please note that disabling cookies may affect your experience on the Website, and some features may not function properly.
4.4 Third-Party Cookies
We may also use third-party services (such as Google Analytics or advertising partners) that set cookies to help us improve our marketing efforts and analyse website usage. These third parties may collect information about your online activity across different websites and use it for targeted advertising. For more information on how third parties use cookies, please review their privacy policies.
- SHARING YOUR INFORMATION
5.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating the Website, processing orders, and providing customer support. These providers are contractually obligated to protect your information and may only use it for the purposes outlined by The Merch Vault.
5.2 Business Transfers
In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of the transaction. We will notify you of such changes through email or a prominent notice on the Website.
5.3 Legal Compliance
We may disclose your personal information if required to do so by law, such as in response to a subpoena, court order, or other legal processes. We may also disclose information to enforce our rights or protect the safety of our customers.
- YOUR RIGHTS AND CHOICES
6.1 Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections or updates if the information is inaccurate. You can update your account information at any time by logging into your account on our Website.
6.2 Data Deletion
You can request that we delete your personal information, subject to any legal obligations we may have to retain certain data. To make this request, please contact us directly.
6.3 Opting Out of Marketing Communications
If you no longer wish to receive marketing emails or promotional offers from us, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of the email or by contacting us directly.
6.4 Right to Withdraw Consent
If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent.
- INTERNATIONAL DATA TRANSFERS
Since The Merch Vault operates internationally, your personal information may be transferred to and stored on servers located outside of your home country. By using our Website, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We will take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy.
- CHILDREN’S PRIVACY
The Merch Vault does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information promptly. If you believe that we have collected information from a child under the age of 13, please contact us immediately.
- UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy on the Website, along with the updated effective date. We encourage you to review this policy periodically for any updates.
- CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
The Merch Vault
Email: sales@the-merch-vault.com
Website: www.the-merch-vault.com
Thank you for trusting The Merch Vault with your personal information. We are committed to protecting your privacy and ensuring that your experience with us is secure and enjoyable.
