Welcome to The Merch Vault, an online store offering a wide selection of unique and fun designs on print-on-demand merchandise, including t-shirts, hoodies, sweaters, mugs, phone cases, and more. By visiting our website, purchasing products, or engaging with our services, you agree to abide by the following terms and conditions. Please read this document carefully, as it outlines your rights, responsibilities, and the rules governing your use of The Merch Vault (“we”, “our”, “us”) and its offerings.
These Terms and Conditions apply to all users, customers, and anyone accessing or purchasing products through the website at http://www.the-merch-vault.com (the “Website”).
- GENERAL INFORMATION
1.1 About The Merch Vault
The Merch Vault is an online platform where customers can purchase fun, quirky, and unique designs printed on high-quality apparel and accessories. Our catalog includes t-shirts, hoodies, sweaters, mugs, and more, all produced using a print-on-demand model. We ship products globally, ensuring that our customers can enjoy our exclusive designs no matter where they are.
1.2 Acceptance of Terms
By using the Website and placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions, as well as our Privacy Policy and any additional policies or guidelines published on the Website.
- PRODUCTS AND SERVICES
2.1 Product Availability
All products offered on The Merch Vault are made to order through our print-on-demand service. While we strive to ensure that all listed products are available for purchase, due to the custom nature of our business, there may be instances where products or certain sizes are temporarily out of stock. If an item is unavailable, we will notify you and provide the option of a refund or an alternative product.
2.2 Product Information
We take every effort to ensure that all product descriptions, images, and other content provided on the Website are accurate and reliable. However, we do not guarantee that the Website’s content is free of errors, and the actual product you receive may differ slightly from the images displayed due to factors like screen resolution, product material, or print variations.
2.3 Customisation
Some products may be customised with personal designs, names, or text. When submitting a custom design or text, you agree to ensure that the content does not violate any third-party rights, and you are solely responsible for ensuring that the design complies with our content policies (outlined below).
- ORDERING PROCESS
3.1 Creating an Account
To make a purchase from The Merch Vault, you may need to create an account by providing a valid email address and creating a password. You agree to provide true, accurate, and complete information when registering and agree to keep your account details up to date.
3.2 Placing an Order
Once you have selected your desired product(s) and entered your shipping information, you can place your order through our secure checkout process. By submitting your order, you confirm that all the information you have provided is accurate, and you agree to pay the total cost of the order, including shipping and applicable taxes.
3.3 Order Confirmation
After you complete the order process, you will receive an order confirmation email with the details of your purchase, including the products, quantities, shipping address, and estimated delivery date. Please review the details carefully and contact us if any information is incorrect.
3.4 Order Processing
Once your order is placed, it will enter the production process. As each item is made to order, production typically takes 3-7 business days, though this time may vary depending on the type of product, order volume, and customization options.
3.5 Shipping and Delivery
We offer worldwide shipping to most countries. Shipping costs will be calculated at checkout based on the destination and the shipping method selected. The shipping duration may vary depending on your location and the shipping carrier. The Merch Vault is not responsible for delays caused by customs processing or shipping carrier issues.
Please note that international orders may be subject to additional customs fees, taxes, and duties, which are the responsibility of the customer.
- PRICING AND PAYMENT
4.1 Pricing
All prices listed on The Merch Vault are in the applicable currency for your region and include applicable taxes, unless otherwise stated. Prices are subject to change at any time, but any price changes will not affect orders that have already been confirmed.
4.2 Payment Methods
We accept a range of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover) and other payment options available at checkout. By submitting your payment information, you authorise us to charge the total amount for your order, including applicable taxes and shipping fees.
4.3 Payment Security
We use a secure payment processing system to ensure that your payment information is handled safely and securely. Your payment details are encrypted during the transaction process to prevent unauthorised access.
- RETURNS, REFUNDS, AND EXCHANGES
5.1 Return Policy
Due to the nature of our print-on-demand business, we generally do not accept returns unless the item is defective, damaged, or incorrect. If you receive a defective or wrong item, please contact our customer service team within 14 days of receiving your order. We will provide you with a return authorisation and instructions on how to return the product for a refund or replacement.
5.2 Refunds
If your return is approved, a refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to be processed and appear in your account, depending on your payment provider.
5.3 Exchanges
Exchanges are only possible if the item you received is defective, damaged, or incorrect. We will assist you in exchanging the item for the correct one at no extra cost to you.
5.4 Return Shipping Costs
If your return or exchange is due to a mistake on our part (e.g., wrong product or defect), The Merch Vault will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping charges.
- INTELLECTUAL PROPERTY
6.1 Ownership of Content
The content available on The Merch Vault, including but not limited to text, graphics, logos, images, and product designs, is owned by The Merch Vault or its content providers and is protected by copyright, trademark, and other intellectual property laws. All rights are reserved.
6.2 User-Generated Content
By submitting any designs, images, or other materials to The Merch Vault for customisation or sale, you grant The Merch Vault a non-exclusive, royalty-free license to use, modify, and display your content as necessary for the production and promotion of your order or product. You also represent and warrant that you have the right to use and license the content.
6.3 Prohibited Content
You agree not to submit or upload any content that is unlawful, harmful, threatening, defamatory, or otherwise inappropriate. The Merch Vault reserves the right to remove any content that violates this policy and suspend or terminate your account.
- USER CONDUCT
7.1 Prohibited Activities
When using The Merch Vault, you agree not to engage in the following activities:
- Violate any applicable local, state, or international laws.
- Interfere with the operation of the Website or disrupt the servers or networks connected to the Website.
- Attempt to gain unauthorised access to other user accounts or systems.
- Engage in any activity that could harm or exploit minors.
- Upload viruses, malware, or other harmful files.
7.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect that your account has been compromised, please contact us immediately.
- PRIVACY AND DATA PROTECTION
8.1 Privacy Policy
Your privacy is important to us. Please review our [Privacy Policy]() to understand how we collect, use, and protect your personal information.
8.2 Data Security
We take reasonable measures to protect your personal and payment information from unauthorized access. However, no system or method of transmission is completely secure. By using The Merch Vault, you acknowledge and accept the inherent risks of online transactions.
- LIMITATION OF LIABILITY
9.1 Disclaimer of Warranties
The products and services provided by The Merch Vault are offered “as is” without warranties of any kind. We do not guarantee that the Website or any of its services will be error-free or uninterrupted, or that defects will be corrected.
9.2 Limitation of Liability
To the fullest extent permitted by law, The Merch Vault will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or products, including but not limited to loss of profits, data, or business opportunities.
- GOVERNING LAW AND DISPUTE RESOLUTION
10.1 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which The Merch Vault operates, without regard to its conflict of law principles.
10.2 Dispute Resolution
In the event of a dispute, we encourage you to contact our customer support team for assistance in resolving the issue. If the dispute cannot be resolved informally, it will be subject to binding arbitration or another alternative dispute resolution method, as agreed upon by both parties.
- CHANGES TO TERMS AND CONDITIONS
We reserve the right to update or modify these Terms and Conditions at any time, and such changes will become effective upon posting on this page. We encourage you to review these Terms regularly to stay informed of any updates.
- CONTACT INFORMATION
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
The Merch Vault
Email: sales@the-merch-vault.com
Website: https://the-merch-vault.com/contact
By using our website and services, you agree to these Terms and Conditions. Thank you for choosing The Merch Vault!
